Subprocessors
Our current infrastructure and service providers that may process customer data. We list only active vendors and do not disclose architectural details.
We primarily operate on Google Cloud Platform and use Google services for communication and document storage. We also use limited services on AWS, Microsoft Azure, and Oracle Cloud for ancillary workloads. These providers may process limited customer data depending on the workload. We will update this page in advance of any material changes where required.
Availability commitments and liability related to third‑party providers are governed by our SLA and Terms of Use.
| Vendor | Purpose | Data categories | Processing location |
|---|---|---|---|
| Google Cloud Platform (GCP) | Primary hosting and storage (compute, databases, object storage) | Customer account data and application data as needed to operate the service | Primarily United States; regional services as configured |
| Google Workspace (Gmail) | Transactional and support email communications | Contact details and message content sent to Jooni | United States and other regions per Google policies |
| Google Drive | File storage and sharing for investor and operational documents | Uploaded files and associated metadata | United States and other regions per Google policies |
| Slack | Internal team messaging and collaboration | Internal communications and limited customer data shared for support purposes | United States and other regions per Slack policies |
| Microsoft Teams (Microsoft 365) | Internal team meetings, messaging, and document collaboration | Internal communications and documents; limited customer data shared for support purposes | United States and other regions per Microsoft policies |
| Better Stack | Public status page and incident communication | Service status metadata; optional subscriber contact details | United States and EU per vendor policies |
| Stripe | Payments processing and billing | Billing details and payment information provided by customers | United States and other regions per Stripe policies |
| Amazon Web Services (AWS) | Ancillary cloud services used for limited workloads (e.g., testing, research, redundancy) | Limited customer data and operational metadata as required by the workload | United States and other regions per AWS policies |
| Microsoft Azure | Ancillary cloud services used for limited workloads | Limited customer data and operational metadata as required by the workload | United States and other regions per Microsoft policies |
| Oracle Cloud Infrastructure (OCI) | Ancillary cloud services used for limited workloads | Limited customer data and operational metadata as required by the workload | United States and other regions per Oracle policies |
| Apple iCloud (managed) | Employee macOS/iOS device backup and sync | Internal documents and device metadata; limited customer data where shared for support | United States and other regions per Apple policies |
| GitHub | Source code hosting, issues, and CI/CD | Source code and related metadata; limited customer data in support artifacts if provided | United States and other regions per GitHub policies |
| OpenAI | AI-assisted features, analytics, and R&D | Customer-provided prompts/content and derived metadata where features are used | United States and other regions per OpenAI policies |
Internal tools and employee devices
We use collaboration and device-sync tools (e.g., Slack, Microsoft 365/Teams, Apple iCloud for managed devices, and GitHub for code). We limit customer data in these systems to the minimum needed for support and operations and apply account- and device-level controls.
Change management
We may add or replace subprocessors as our service evolves. Where required, we will provide advance notice and an opportunity to object per our Data Processing Addendum.